Frequently Asked Questions
When will my order be delivered?
Normally within two weeks, all sent items are tracked and delivered by DHL. Once your order has been shipped, you can track the parcel with DHL here
Input your tracking code into the "Tracking nummers" field. Click "Traceren".
How can I contact PopCult?
Please visit our support page by clicking here or on the Support button on our main menu. On the support page you have the option to send us a message using our contact form, or if we are available, talk to us live to resolve any queries quickly.
How can I return a defective item?
Apologies from all of us that our high expectations of quality have been compromised at this time.
All of our products are returnable within 14 days of our dispatch date. Before you can return something you must notify us within 48 hours of receiving an item and obtain confirmation from us that the item may be returned. The product you return must be in new, unused and unworn condition. With all the original packaging and garment tags still attached.
Please notify us through our Support page.
We will respond with details on how to return your package via email.
Where the PopCult stores located?
PopCult has four stores in Amsterdam, visit our about page for more information and links to Google maps!
How do I apply to get a job or work with PopCult?
You can send us an engaging and interesting email to firstname.lastname@example.org - we will get back to you if there are any suitable positions available. We do get a high volume of emails so please do not be offended as we cannot reply to them all regarding job vacancies.
I've got suggestions or feedback...
Please contact us using our form here. We are grateful for any feedback regarding our stores, staff or products that can help us to improve the experience for our valued PopCult visitors.
I would like to partner with PopCult
If you have a successful social media profile and feel as though you have something to offer PopCult, please contact us using our support page here.
Can I reserve and collect in-store?
Currently we do not offer this service, however if there is enough demand we will look into it in the future.
Are all PopCult products officially licensed?
Yes. All of our products are licensed direct from our official distributer.
I'm getting an error on the website
Please send us a message through our support page here - include as much information as possible.
Which page were you on?
What were you trying to do?
Did you get an error message?
With this information we can apply a fix quickly - we thank you for your feedback it is valued highly.
Something was missing from my order
Apologies for the mix up, please send us a message through our support page here. Please also provide any transaction numbers for our reference.
My order was incorrect, I recieved the wrong item!
We are very sorry that this has happened. Please send us a message through our support page here please also provide any transaction numbers for our reference. We will always do our best to resolve any issues quickly.
I've noticed that my personal details are incorrect after making an order
If you realise that your personal details are incorrect once you have completed the ordering process, please send send us a message here. We cannot guarantee that we will be able to rectify the issue, however, we can assure you that we will do all we can to amend your order.
Do I have to create an account to make an order with PopCult?
Yes, you will need to set up an account with PopCult to place an order. Setting up an account is very easy and you can do this while placing your order. Having an account will also enable you to store credit cards, shipping information, track past orders and build a wish list.
Can I add items to an existing order?
Due to the speed of which we process orders it is not possible to add items to an order than has been processed.
What happens if I am out when you try to deliver?
PopCult packages are sent via DHL, this means that if you miss your order DHL will leave a card at the address stating that they have attempted to deliver your package. Follow the instructions on this card to pick up the item or re-arrange delivery. Please note that if you rearrange to deliver to another address, this may incur an additional charge that is out of our control.
I am not happy with my item and wish to return it
Firstly, we are sorry that your PopCult item did not live up to your expectations. All of our products are returnable within 14 days of our dispatch date. Before you can return something you must notify us within 48 hours of receiving an item and obtain confirmation from us that the item may be returned. Please notify us through our Support page. The product you return must be in new, unused and unworn condition. With all the original packaging and garment tags still attached.
I don't have any delivery options available for my country. When will you deliver to my country?
We are consistantly looking for new logistics options to allow us to deliver to more countries, its our goal to deliver to as many countries worldwide as possible. Follow our facebook to stay updated about new delivery locations
What is the minimum order value?
If you would like to place an order at PopCult, the value must be €15 or above, this is so that PopCult can continue to provide low shipping costs to all customers and reach more countries.
Which countries does PopCult currently deliver to?
We are constantly searching for more channels of delivery and will in the future be delivering worldwide.
Which payment methods does PopCult accept?
You can place an order with PopCult by using Paypal, Credit Card, iDeal, Bank Transfer, Bitcoin, Paysafecard, Podium Cadeukaart, Direct Debit, Bancontact, Sofort or Belfius.